Communication in difficult situations is always a challenge. And at the same time, clarifying disagreements, misunderstandings and conflicts in professional and private relationships is crucial for a satisfactory and successful cooperation. This requires strategies that help clarify misunderstandings and steer conflict-oriented discussions in a solution-oriented direction.

Acquire the communication skills necessary to deal with difficult conversation partners, unfair tactics and unpleasant situations. Learn effective communication techniques and how to skilfully pursue your interests and conversation goals.

Content:  

• Background of difficult conversations
• Staying balanced in the face of accusations
• Tools for solution-oriented discussion
• My personal conversation toolbox

Target group:

All people who want to handle difficult conversations confidently and move on to productive problem solving.

Group training: 

Full-day seminar (8 teaching units)

Group reflection (2 teaching units) – update and exchange of experience

Individual training: 

4 individual sessions 60-90 minutes each (online or face-to-face)